FCA, Fiat Chrysler Automobiles, is the company behind your favorite Chrysler, Dodge, Jeep and RAM vehicles. FCA has recognized elite dealers across the nation, as leaders in the field of Customer Satisfaction. It’s called “The 2017 Customer First Award for Excellence,” and Goldstein Chrysler Dodge Jeep RAM is a recipient for 2017. We couldn’t be more proud!
The FCA Customer First Award for Excellence is presented to Alan Goldstein: Owner & Joe Martell: General Manager by Marlene Dubois: FCA Area Manager, George Neubauer: FCA Dealer Placement and Chelsea Ritz-Kirsch: FCA Head of Customer First.
A Great Award and a Great Lunch
In a special presentation, representatives from FCA congratulated owner Alan Goldstein and General Manager Joe Martell as well as our dedicated staff. There was a luncheon, catered by our neighbors in Latham, The Century House, and we all enjoyed a wonderful meal. Several employees were individually recognized for their years of service.
A catered luncheon for our team, by The Century House. Great food!
Goals We Must Meet to be Elite
There’s certain criteria that we must meet consistently to achieve such recognition.
Facility Certification – Goldstein CDJR provides a clean, comfortable environment for our customers. Our award was earned during the time we were in our previous location. Imagine what we will accomplish in our new building!
Performance Measures – Goldstein CDJR achieved the highest levels of customer-oriented sales and service goals.
Training Certification – The employees at Goldstein CDJR received the highest level of required FCA certified training. This isn’t something you do once – there’s always something new to learn. Our entire staff stays up to date on the latest tech.
Employee Surveys – This is a measurement of how our team performs in a customer-driven culture. Because, if we didn’t work well with our customers, we couldn’t win… or stay in business!
Process Validation – Goldstein CDJR has certified sales and service processes that support excellence in customer handling.
Our sales and service team at Goldstein Chrysler Dodge Jeep RAM gathered for food and the Customer First Award presentation.
We Do Our Best
We’ve set a high standard for ourselves and FCA has recognized our efforts. Therefore, we strive to give our best when you shop at our dealership for a new or used car, truck or SUV.
Excellent Service is a Must
5-Star Service is the goal with every customer who arrives for a simple oil change, or state inspection at our new Express Lane Service. A car repair may not be the best news you’ll hear that day, but we try to make your experience as pleasant as possible. While your vehicle is worked on in our state-of-the-art service bay, we invite you to stay with us. Our waiting area inside our showroom has free popcorn and coffee, plus a big screen TV. Furthermore, Goldstein CDJR has a free shuttle service to take you anywhere in the Capital Region. That’s one of our Exclusives!
Thanks are Necessary
Thank you to FCA for recognizing our efforts at Goldstein CDJR. Plus, many thanks to our customers for your survey responses, and your reviews on Facebook, Google and other sites. We also appreciate your kind words when you visit our store for a job well done. We’ve only set the bar higher for the rest of 2017 and the years to come at Goldstein Chrysler Dodge Jeep RAM.
