FCA, Fiat Chrysler Automobiles, has honored Goldstein Chrysler Dodge Jeep RAM with the 2018 Customer First Award for Excellence. This is the second time and the second year running that Goldstein CDJR has earned this prestigious award.
The 2018 FCA Customer First Award for Excellence is presented to Alan Goldstein: Owner & Joe Martell: General Manager by Marlene Dubois: FCA Area Manager.
A Hard-Earned Award for Excellence
Meeting the requirements to earn this award twice is something few CDJR dealers have achieved. Our car, truck and SUV dealership staff have worked hard to provide the levels of customer service that the award requires. These are requirements our customers deserve. Before you spend your hard-earned money with a dealer, you should ask – “Do you have the Customer First Award?” and “Do you have more than one?” It’s safe to say, in the Capital Region, a two-time winner is rare indeed. That’s makes our achievement that more special!
Here’s just some of the team at Goldstein Chrysler Dodge Jeep RAM enjoying a delicious lunch from The Century House during our Customer First Award celebration.
Excellence Award and Excellent Lunch!
In a special presentation, a representative from FCA congratulated Alan Goldstein, whose name is on the building, and our General Manager Joe Martell. The kudos were shared with the entire team, and several of our staff were singled out for achievements. Along with the Award we proudly display in our Latham showroom, we also enjoyed a delicious lunch from The Century House. The incredible Chocolate Caramel Bread Pudding was back and didn’t last long on any plate. Especially with that homemade topping.
A special dessert we remember from our first award celebration, courtesy of The Century House. It’s Chocolate Caramel Bread Pudding. Yummy.
Meeting and Exceeding Goals for Excellence
The 2018 Customer Service Award is earned by a dealership that is able to reach certain goals. This includes the building itself, and how comfortable our waiting area is. It’s about sales and service goals, and how well our team is trained. And the training is ongoing, as the automotive business is constantly moving. Customers provide their opinions of our work through surveys – and a customer’s positive opinion is the most valuable thing we can hope to earn.
Rick Shmaruk, Goldstein CDJR Sales Manager, can’t help but be excited about having two of the Customer First Awards. We’re all this excited – but we caught him on camera!
Customer First Award – The Reason is in the Name!
Therefore, a big Thank You to our customers! You have the choice to buy from many dealers in the region, but so many of you have chosen Goldstein CDJR. And you’ve told your family and friends of your experience at our dealership. Your kind words, your 5 star reviews on Facebook, Google and other services, have helped us achieve this award and surpass many of our own goals.
We set the bar even higher after we received the 2017 Customer First Award for Excellence. Now, with the 2018 Customer First Award for Excellence in our showroom, we have two awards to live up to in the years to come.
Applause for the staff who helped Goldstein CDJR earn the prestigious Customer First Award For Excellence. This is just some of our staff, but everyone did enjoy a meal that day.
